Driving Innovation in Digital Government: A Case Study on JAKI in Jakarta
DOI:
https://doi.org/10.62051/ijsspa.v9n2.13Keywords:
JAKI, Digital Government, Smart City, Public Service Efficiency, Data-driven Governance, Privacy and Trust, Behavioural InsightsAbstract
Jakarta’s digital transformation has accelerated through the development of the JAKI (Jakarta Kini) application, the official public service platform of the DKI Jakarta Provincial Government. This case study examines how JAKI enhances public service efficiency, supports data-driven decision-making, and strengthens citizen and government interaction. The study highlights JAKI’s contributions during the COVID-19 pandemic, including integrated health services, vaccination booking, and a data-driven risk assessment system. Within the frameworks of digital government and behavioural insights, JAKI demonstrates improved transparency, user engagement, and collaborative governance across public, private, and community sectors. However, the study also identifies major challenges, particularly in privacy protection, data security, user trust, and digital inequality. Although JAKI has implemented technical and legal safeguards, public concerns remain due to past data leaks and limited user experience quality. Overall, the JAKI case provides valuable lessons for sustainable digital government development, emphasizing the importance of accessibility, ecosystem collaboration, privacy protection, and continuous improvement.
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